Privacy Policy

How 1qqq handles your personal data — what we collect, why we need it, and what you can do about it.

Last updated: 5 November 2026

Who Operates This Site

1qqq operates the online gaming platform accessible at 1qqq1qqq.net. We provide slots, crash games, live casino, and sports wagering to players in Bangladesh. This Privacy Policy explains how 1qqq collects, processes, stores, and shares personal data when you use our platform, whether on a desktop browser or through the 1qqq mobile app.

By creating an account or continuing to use the site, you confirm that you have read and accepted this policy. If you disagree with any part of it, please do not register.

Data We Collect From You

We collect only what is necessary to provide and secure our service. The table below breaks down each category.

Category Specific Items When Collected
Identity Full name, date of birth, gender At registration
Contact Mobile number, email address At registration
KYC Documents NID, Passport, or Driving Licence scan Before first withdrawal
Financial bKash/Nagad/Rocket/Upay wallet number, Bank Transfer details, deposit and withdrawal amounts When you transact
Device & Technical IP address, browser type, OS, device ID On every visit
Gameplay Game sessions, bet amounts, win/loss records, bonus usage During play
Communications Live chat transcripts, emails sent to [email protected] When you contact us

Why We Need Each Type of Data

We use a lawful basis for every processing activity. Here is a plain-language explanation:

Running your account

Your name, mobile number, and password are needed to create and secure your 1qqq account, process deposits, and pay out winnings. Without this data the service cannot function.

Identity verification (KYC)

We are required to confirm that you are a real person aged 18 or over before releasing any withdrawal. We ask for a government-issued document — National ID Card (NID), Passport, or Driving Licence. The review takes up to 6 hours. Once approved, your documents are stored encrypted and not shared with third parties except where law requires.

Fraud prevention and responsible gaming

Device and gameplay data help us spot unusual patterns, such as multiple accounts from one device or betting behaviour that suggests a problem. We may use this data to enforce limits or restrict activity in line with our Responsible Gaming commitments.

Customer support

When you contact our 24/7 Live Chat or email [email protected], we keep a record of the conversation. This lets us follow up, resolve disputes, and improve our service.

Marketing (optional)

If you opt in, we may send SMS or email updates about promotions. You can unsubscribe at any time by replying STOP to any SMS or emailing us.

Payment Data and bKash / Nagad

Deposits at 1qqq take around 4 minutes to process. Withdrawals clear in around 27 minutes. When you use bKash, Nagad, Rocket, Upay, or Bank Transfer, we receive only the reference number and amount — not your full wallet PIN or bank password.

Payment data is transmitted over TLS-encrypted connections. We do not store full card numbers or mobile banking PINs on our servers. If a transaction is disputed, we may share the reference number with the relevant payment provider to resolve it.

Cookies and Tracking

We use the following types of cookies:

  • Session cookies: Keep you logged in while you play. These expire when you close your browser.
  • Preference cookies: Remember your language and display settings.
  • Analytics cookies: Help us understand which games are popular and where players encounter problems. Data is aggregated and not tied to your name.
  • Security cookies: Detect bot traffic and protect your login session.

You can disable non-essential cookies in your browser settings. Disabling session cookies will prevent you from staying logged in to 1qqq.

Third Parties Who May See Your Data

We share data only where necessary. The categories of recipients are:

  • Game providers: Spribe, JILI, JDB, PG Soft, and KA Gaming receive anonymous session tokens to run game rounds. They do not receive your name or wallet number.
  • Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive transaction references needed to process your deposit or withdrawal.
  • KYC verification services: Your identity document may be passed to a licensed verification partner to check authenticity. They are contractually bound to delete the scan after verification.
  • Legal and regulatory authorities: We may disclose data if required by a valid court order or government request under Bangladeshi law.

We do not sell personal data to advertisers or data brokers. Full stop.

How Long We Keep Your Data

We hold your data for as long as your account is active. If you close your account, we keep transaction and KYC records for a minimum of five years for legal and audit purposes. Live chat logs are kept for two years. Analytics data is anonymised after 13 months.

Your Rights as a Player

You have the right to:

  • Access a copy of the personal data we hold about you
  • Correct inaccurate details (e.g. a misspelled name)
  • Request deletion of data that we no longer need for legal or contractual reasons
  • Withdraw your consent to marketing communications at any time
  • Ask us to restrict processing while a dispute is under review

To exercise any of these rights, email [email protected] with your registered mobile number and a brief description of your request. We will respond within 10 business days.

Note: Some data cannot be deleted while your account has an open balance or an unresolved dispute. We will explain why if that applies to your request.

Players Under 18

1qqq is strictly for adults. We do not knowingly collect data from anyone under 18. If we discover that an account was created by a minor, we will immediately close the account, refund any remaining balance, and delete the associated personal data. If you believe a minor has registered, please contact us at [email protected].

Security Measures

All data in transit between your device and our servers is protected by TLS 1.2 or higher. Stored data is encrypted at rest. Access to personal data within our team is limited to staff who need it for their specific role. We conduct regular internal reviews to check for vulnerabilities.

No system is entirely risk-free. If we ever suffer a data breach that could affect your rights, we will notify you by email and mobile number within 72 hours of becoming aware of it.

When This Policy Gets Updated

We may revise this Privacy Policy from time to time — for example, if we add a new payment method or change a game provider. When we make a material change, we will post a notice on the site and update the "Last updated" date at the top of this page. Continued use of 1qqq after a change is published means you accept the revised policy.

Contact Us

For any privacy-related question, correction request, or complaint about how 1qqq handles your data, get in touch:

We aim to resolve all privacy queries within 10 business days. If you feel your concern has not been addressed fairly, you have the right to escalate to the relevant authority under applicable Bangladeshi data protection regulation.

Ready to play? Create your 1qqq account — or go back to the homepage to explore games and promotions first.

Your data is transmitted over TLS-encrypted connections. 1qqq never sells personal data to third parties. · 18+ · Play Responsibly.