1qqq Withdrawal & KYC Guide

Limits & Processing Times

Before you request a withdrawal on 1qqq, check these numbers. They apply to every player regardless of which payment method you use.

How to Submit a Withdrawal

The process takes under two minutes once your account is verified. Follow these steps in order.

1. 1

   Log in to your 1qqq account

   Open the 1qqq site or app and sign in. Make sure your balance shows the amount you want to withdraw, not just your bonus balance.

2. 2

   Open the Cashier, then select "Withdraw"

   Find the Cashier section in your account menu. Tap "Withdraw" — you will see a list of available payment channels.

3. 3

   Choose your payment method

   Select bKash, Nagad, Rocket, Upay, or Bank Transfer. Enter the mobile number or account number that belongs to you — it must match the name on your 1qqq account.

4. 4

   Enter the amount and confirm

   Type the amount (minimum ৳1,200, up to your daily limit). Review the details, then tap "Confirm Withdrawal." You will get an on-screen reference number.

5. 5

   Wait for the transfer to arrive

   Most withdrawals reach your wallet within 27 minutes. Your first-ever withdrawal may take up to 2 hours while the finance team runs an extra check.

Supported Payment Methods

All five methods below are available for withdrawals. Processing times are the same across all channels.

Why Withdrawals Get Declined

If your request is rejected, the reason is almost always one of these. Fix the issue and re-submit.

• KYC not completed. You must pass identity verification before your first withdrawal. See the KYC section below.
• Wagering requirement not met. Bonus funds require ×18 rollover before they can be withdrawn. Only real-money winnings from completed wagering are withdrawable.
• Amount below ৳1,200 minimum. Accumulate more balance and re-request.
• Daily limit exceeded. You have already withdrawn ৳55,000 today (or your VIP tier limit). Wait until midnight UTC+06 for the counter to reset.
• Wallet name does not match account name. The receiving account must belong to you personally.
• Account security hold. Unusual login activity can trigger a temporary hold. Contact 24/7 Live Chat to clear it.

KYC: What It Is and Why It Matters

KYC stands for Know Your Customer. 1qqq requires every player to verify their identity before processing the first withdrawal. The check is done once — after that, you never have to repeat it unless your details change.

Completing KYC in advance is the single best thing you can do to avoid delays. If you submit documents the moment you register, they will be reviewed within 6 hours, and your first withdrawal will process at the standard 27-minute speed rather than the extended 2-hour window.

Accepted Identity Documents

Submit one of the three documents listed below. All must be valid and issued by a Bangladeshi authority.

Upload Your Documents — Step by Step

1. 1

   Go to Account Settings > Verification

   After logging in, open your profile menu and tap "Verification" or "KYC." You will see the document upload form.

2. 2

   Select your document type

   Choose NID, Passport, or Driving Licence from the dropdown. The form will adjust to ask for the correct pages.

3. 3

   Take clear photos and upload

   Place your document on a flat, well-lit surface. Take a photo with your phone — no scanner needed. Upload the front side, then the back (if required).

4. 4

   Wait for review — up to 6 hours

   The 1qqq compliance team reviews documents within 6 hours. You will receive an in-app notification and email when the review is complete.

5. 5

   Approved — withdrawals now fully unlocked

   Once approved, your account status changes to "Verified." All future withdrawals will process at the standard 27-minute speed.

Photo & Scan Requirements

Blurry or incomplete photos are the main reason KYC reviews fail. Use this checklist before you upload.

How 1qqq Protects Your Data

Your uploaded documents are transmitted over an encrypted connection and stored on secured servers. Only the compliance team and senior account managers can access them. 1qqq does not share your identity documents with third-party marketing companies or data brokers.

Documents are retained for the period required by platform policy, then deleted or anonymised. If you have questions about your personal data, contact [email protected] and the support team will respond within 24 hours.

Frequently Asked Questions

01 Do I need to complete KYC before making a deposit?

No. You can deposit and play without completing KYC. However, 1qqq requires a completed verification before your very first withdrawal is processed. Submit your documents early so they are ready when you want to withdraw.

02 How long does the KYC review actually take?

The compliance team reviews submitted documents within 6 hours. During peak periods it can take slightly longer, but most reviews are completed well inside that window. You will receive a notification once approved or if more information is needed.

03 Can I withdraw to a different bKash number than the one I used to deposit?

The withdrawal account must be registered in your own name and match the name on your 1qqq account. If you need to change the linked number, contact 24/7 Live Chat before submitting a request — using an unregistered or third-party number will cause the request to be rejected.

04 My withdrawal has been pending for more than 27 minutes. What should I do?

First-time withdrawals can take up to 2 hours due to an extra security check. If your request is still pending after 2 hours, open 24/7 Live Chat with your reference number. The support team can check the status and escalate it if needed.

05 What is the wagering requirement on bonus winnings before I can withdraw?

Bonus funds must be wagered ×18 (eighteen times) before the resulting winnings can be withdrawn. For example, if you receive a ৳1,000 bonus, you need to place ৳18,000 in total bets before that bonus converts to withdrawable cash. Your real-money deposit balance has no wagering restriction.

06 Is there a fee for withdrawing?

1qqq does not charge a withdrawal fee from its side. Your mobile wallet provider (bKash, Nagad, etc.) may apply their standard transaction fees — check with your wallet provider if you are unsure.

07 Can I withdraw using a different method than the one I deposited with?

In most cases, withdrawals should go back to the same payment method used for the deposit. If your deposit method is not available for withdrawal, contact Live Chat and the team will advise the best option for your account.

08 What happens if my KYC is rejected?

You will receive a notification explaining the reason — usually a blurry image or mismatched name. Simply re-upload a clearer photo using the requirements in this guide. There is no penalty for a rejected upload; you can re-submit as many times as needed.